Customer Responsibility
Rented equipment is the responsibility of the customer until it is returned. In the case that the equipment is lost or damaged in any way, the customer will be charged the full replacement or repair cost in addition to the rental cost. Damage waiver is offered to customers for an additional fee. This is not insurance and does not cover lost or stolen items, however it covers the cost of the repair due to accidental damage, as long as the broken equipment is returned. Linens, Excavators, Loaders and Tires are excluded.
Deposit
All customers are required to leave a deposit in cash, check or major credit card. (There is no actual charge to the credit card account; we just need to verify that the account is open and active.) Charge accounts do not require deposits.
Delivery
Delivery and pickup service is available. Rates vary according to delivery distance. Labor charges apply when equipment has to be carried to other than ground floor. Please contact the store for specific delivery and labor charges.
Identification Requirements
Current/Valid Massachusetts Driver’s License and any of the following:
- Current valid registration
- Major credit card for a deposit in the same name as the license.
- Current utility bill with the same name as on license.
- Valid current U.S. passport in the same name as the driver’s license.
Glassware, Plates, and Flatware
Are rented by the rack, case and package Quantities vary by product
Out of State License or Passport
Major credit card for the deposit in the same name as the license or passport ONLY.
WE DO NOT ACCEPT MA ID’S, VALID LICENSE ONLY
WE DO NOT ACCEPT MA ID’S, VALID LICENSE ONLY
Click below to download our Damage Waiver
| Damage-Waiver.pdf |